Manage My Account

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More hours in my day! Manage your YMCA membership account and register online for programs in Huntsville and Madison.

Welcome to the account management portal for Heart of the Valley YMCA. If you are a member or program participant of the Downtown, Hogan or Southeast YMCAs, you can use this site to:

  • Update your contact information
  • Schedule payments
  • Change billing information
  • Register for programs

Please review the Online Account Management Instructions below before beginning the process of setting up your online account.

Click here to create your account

Click here to access your account

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Online Account Management Portal

Online Account Management Instructions

  1. Click the middle box ‘Find Account‘ option
  2. Enter the last name, birthdate (MM/DD/YYYY format), and zip code associated with your YMCA account record. Click ‘Submit‘ to find your account. NOTE: This system only searches for adult information. If you are registering your child for a program, please search for the responsible adult to locate the account.
  3. Verify your account with either the email address or billing method information on file with your existing YMCA account.
  4. NOTE: If you do not have an email address on file with your membership record, or if your email address is associated with more than one membership record, your online account will not be able to be verified via email. Please call your home branch to complete this process. We strongly recommend that you do not create a new account as this will be a duplicate and information will not sync with your existing YMCA account.
  5. If you choose to verify your account using your billing information, you will be prompted to create your online account by entering an email address and choosing a password in the next pop-up screen.
  6. If you choose to verify your account using your email address, a password reset link will be sent to the email address associated with your membership account. This email will come from ‘DONOTREPLY@ymcahuntsville.org’ with the subject line ‘Requested Password Reset.’
  7. Follow the link in this email to set your account password and complete the online activation process. You will now be able to log in to your online account and begin searching and registering for programs.

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Frequently Asked Questions

Q: I receive the message, ‘This is not unique’ – what should I do?

This means that the email address is not unique in the membership management system and doesn’t know which member record to use. Contact your local branch so that a Member Services Representative can assign a password to you corresponding to the correct account.

Q: How do I log in to my account?

  • Click on the ‘My Account‘ link at the top of the web site
  • Enter your email address
  • Enter your login name and password

Q: What do I do if I forget my password?

  • Click ‘Forgot Password
  • A window will open up to prompt you to enter your email address
  • Enter your email address & click ‘Submit
  • An email will be sent to the e-mail address provided with steps to update your password
  • Select the link provided in the e-mail You will then be prompted to update your password
  • Click ‘Submit’
  • Continue to browse for programs or membership as needed

Q: I have been locked out of my account

Even if your password is reset by your home branch, you will be locked out of your account for 1 hour. During that time, you will need to contact a branch to register for programs.

Q: How do I get a receipt?

  • Log on to your account and click on ‘Payment History
  • Select the drop down list for the date range needed
  • Click the arrow next to each payment method to see the details of the fees
  • Click the printer icon to view a ‘Printer Friendly’ receipt option

Q: How do I update my account info or update a credit card?

  • To update your credit card expiration date:
 Go to ‘Billing Methods’ section
  • Select each billing method to edit the information
  • Update as needed
 & Click ‘Submit
  • Select the red icon next to each billing method if you would like to completely remove the credit card or bank draft from your record. Please note: you cannot delete a draft method that is currently being used for membership, scheduled program payments, or scheduled pledge payments.
    • To add a new credit card or EFT to your account:
      • Go to ‘Payment Management’ section
 Click ‘Add Credit Card’ or ‘Add Bank Draft
      • Enter the billing method information Click ‘Submit’
    • To update the billing method associated with your membership:
      • Select the ‘Edit’ pencil next to the billing method within ‘Account Summary’ section
      • Select new billing method from the drop down list
 & Click ‘Submit
      • If you do not see the your preferred billing method, go to the ‘Payment Management’ section and add a new billing method
    • To update a scheduled payment for a program:
      • Click on ‘My Balance
      • Select ‘Cancel’ or ‘Reschedule’ next to each scheduled payment
      • Enter a new date or select correct billing method
 & Click ‘Update Schedule